Missed receiving the note pads & pens - - very helpful in this digital world!
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I called on Wednesday and described the problem I was having with my mini split unit. They communicated with me about their ETA the very next day. The technician was smart and friendly. I was happy that he'll be working to resolve the issues.
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Overall Experience
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Thank you for exhibiting professionalism from beginning to end. We were using window units for years. The process of getting a consultation, performing administrative tasks, getting on the schedule, and receiving the services was simple, efficient, professional, and friendly. Thank you, thank you, thank you. I will be recommending others to you. The unit is working great.
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We are very satisfied with the service we have received from Jackson & Sons. They are very knowledgeable and thorough without overcharging for things you don’t need.
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The technician was able to solve several issues on site and recommend a solution to high moisture in the below floor access space.
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Great communication from all staff. Technicians are very knowledgeable, respectful, and proficient!
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The last thing you want to come to is a hot house, a quick call to Jackson and Sons within a few hours the AC was working again. Michael came to our home after 10pm after being out all day and diagnosed the problem instantly. You might pay a little more for the service, but the service is first class.
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Overall Experience
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Overall Experience
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Overall Experience
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Tech serviced and washed unit, found capacitor testing week. Customer Opted for universal Turbo capacitor. Paid Via Visa. Customer requests that calls be in morning Time.
Tech found system is 2 flash lockout code. Tech found system voided of refrigerant, tech explained age of system and cost of repair and recommended replacement. Call in the morning to set up sales lead.
Performed ESA, upon arrival homeowner stated little airflow was coming out of vents. Layout of house is kinda tricky, unit is a package unit but the duct work is located inside the attic. Tech inspected duct work and does have some age on it but in overall good condition. The return and about 2 duct lines are located in the crawlspace, tech adjusted dip switches on variable speed blower to increase air flow. Tech informed homeowner if she is still not pleased, we could look into getting the duct work replaced and relocated. Homeowner also stated light bill was high during the heating season. Tech noticed attic pull down was right above where thermostat is located, attic pull down has crevices along the side, allowing hot/cold air that is located in attic to seep down and catch thermostat thus causing unit to run continuously. Recommended attic tent, wants to talk to husband before making a decision. Also discussed plasma air, to improve indoor air quality.
Performed ESA, recommended hard start kit.
Tech serviced and washed unit, found no challenges at this time.
Annual Air Conditioning Maintenance: During a routine AC system tune-up for spring, I conducted a thorough inspection and maintenance procedure. Tasks included cleaning the evaporator and condenser coils, checking and calibrating the thermostat, and inspecting the air filter for any signs of wear or damage. This proactive maintenance ensures efficient cooling and minimizes the risk of unexpected breakdowns, providing the homeowner with peace of mind and uninterrupted comfort during the warmer months.
Tech found compressor not starting in R22 outdoor unit due to failed 40/5uf 370VAC dual run capacitor. Tech replaced capacitor for testing purposes and found system back cooling. R22 pressures are low, but outdoor temperature is cool this morning. Tech called for heating and found middle heat strip cutting off on thermal overload snap disc. All three heat strips do run, but blower wheel may need to be cleaned and increase PSC blower speed to increase airflow and prevent heat strip from cycling on and off at snap disc limit. 7.5uf blower capacitor is reading very weak at 3.58uf. Outdoor coil looks corroded from possible dog urine. Tech confirmed indoor coil is leaking. Detector indicated hit on high sensitivity but not medium. Tech recommends thoroughly cleaning system before adding R22. Recommended ESA. Customer declined all repairs due to price. No interest in repairs or replacement at this time.
Tech washed and serviced unit and found no challenges at this time. Customer extended PSA via card 373.43
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech left two 20x25x1 filters with homeowners. System is operating properly at this time.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech left one 14x24x1 and one 10x20x1 filter with homeowner. Tech unable to go inside to check Delta T and thermostat due to pets. System is operating properly at this time.
Performed ESA, recommended plasma air.
Tech washed and serviced unit and found no challenges at this time. Customer will need 1 16x20x1 filter dropped off.
Tech found condenser fan running but not compressor due to a failed capacitor. Tech replaced capacitor and found system running properly.
Tech washed and serviced unit and found unit to be older and showing its age found evap coil to be rusted and corroded and found a possible leak starting to form along with the compressor meging in the yellow tech called in mandatory customer would be able to do anything at this time customer would like to have field supervisor come out and give a quote so they will have a number in there head
